Terms and Conditions

Fair, structured and clear

General Policies

Contractual Relationship
With registration, the course participant enters a contractual relationship with MandaLingua that expires after completion of the course.

Passport and Visa
The participant is solely responsible for obtaining necessary visas and other immigration documents.

Unforeseen Events
When the course and the participant’s stay are disrupted by unforeseen events of any type that MandaLingua cannot anticipate, and for which it has no influence, then MandaLingua can generally be assigned no blame or responsibility for such events and their aftermath. In such circumstances, MandaLingua is exempted from any kind of reimbursement or payment. If unforeseen events such as earthquake, fire, water damage, or storms should disrupt the stay, MandaLingua will attempt to arrange appropriate alternatives if at all possible.

Conditions for Refunds
In a case of a refund, the course fees, accommodation fees, and/or additional service fees will be reimbursed directly to the participant or to the agent. Participants who booked a course with or without accommodation through an agent must apply to the respective agent for the reimbursement of fees. In general, registration fees will not be refunded.

Prices
All lessons prices are basic prices and therefore net prices. MandaLingua does not raise its prices during the summer months.

Prices private courses
Mandalingua reserves the right to offer Private courses in their proposals higher as in the web page illustrated prices in case of higher language level or special requirement of the student. After purchasing the courses, MandaLingua can not raise up the prices.

Prices Group courses
Group course prices are net prices. Mandalingua will not change their prices in case of higher language level or special requirement of the student.

Special prices
Special prices can be only warranted taking more than 150 Private lessons or more than 15 Weeks group courses per year in consultation with the MandaLingua Management.

Officially Chineses tax receipt
For the officially Chinese tax receipt (fapiao) will be charged 8% tax.

Payment
Course fees, accommodations, or any other services, along with the registration fees, are to be paid after registration. MandaLingua will issue an invoice for the amount incurred. If paid by bank transfer, the participant assumes the bank fees for both banks. If paid via PayPal, the participant assumes any transaction fees.

Courses Agreement


Lesson Length

One lesson unit in a group course, private course, or individual course generally lasts 45 minutes.

Course validity 
Unless agreed otherwise, private courses are valid for 12 months after the purchase and must be completed within this period. Group course dates are valid according to the registration form and will be regarded after expiration as completed.

Extension package
In consultation with MandaLingua, extension packages can be purchased for expired courses.

Group Courses
Group courses consist of a maximum of eight participants. The meeting time of the group course is fixed and cannot be rescheduled or postponed. If a participant in a group course misses a lesson or lessons for any reason whatsoever, the lessons are considered to have been attended.

Reduce Lessons
If a group class as two or fewer participants, MandaLingua reserve the rights to reduce the group lesson as following:

Conversational 15 to 9 private lessons
Conversational 20 to 12 private lessons
Conversational 20 Plus 5 to 12 + 5 = 17 private lessons
Speaking & Writing 26 to 15 private lessons
Comprehensive 30 to 17 private lessons

If MandaLingua will change the group lesson to private lesson, the student can choose between morning or afternoon classes.

Private Lessons
A private lesson takes place with a single participant and the teacher. The teacher can be chosen freely from the school staff, as long as the private lessons are compatible with the teacher’s schedule. Otherwise, the participant will be assigned a teacher by MandaLingua. The meeting time for the private lessons will be arranged together with the teacher. If a participant misses a lesson or lessons for any reason whatsoever without excusing himself ahead of time, the lessons are considered to have been attended. In the case of a hindrance, private lessons must be cancelled at least 24 hours in advance by telephone or e-mail to the teacher or school administration, otherwise, the lesson is considered to have been held.

Private Group Lessons
A private group lesson lasts 45 minutes and consists of a maximum of five participants and a teacher. If one or more participants in a private course miss a lesson or lessons for any reason whatsoever without excusing themselves ahead of time, the lessons are considered to have been attended. In the case of a hindrance, private lessons must be cancelled at least 24 hours in advance by telephone or e-mail to the school administration, otherwise, the lesson is considered to have been held.

Private Course at National Holidays
If private courses take places on one of the National Holidays such as Chinese New Year or National Day, MandaLingua needs to charge overtime fee according to the Chinese labour law.

Fees at registration, course changes and new teacher organisation

First-time registration fee (group and private course)
In the first time registration is included the student application and a one-time teacher organisation and planning.

Second-time registration fee (private course)
If the student stands down his course during the contract deadline or needs because of long absence to plan and organise a new teacher, MandaLingua will charge 200 RMB fee.

Transfer course
The booked lessons or courses are not transferable to another person.

Cancellation of Courses
Refunds of courses fees adhere to the following guidelines:

  • Up to 30 days before the beginning of the course: 100%
  • From 29 days to 20 days before the beginning of the course: 75%
  • From 19 days to 10 days before the beginning of the course: 50%
  • Less than 10 days before the beginning of the course: 25%
  • After Course start, the tuition fee will not be refunded
  • The registration fee will not be reimbursed in any case.

Cancellation Fee
In cases of course cancellation and refund, a cancellation fee of 700 RMB will be charged.

Credit Voucher
Instead of a cash refund, a credit voucher can be issued. With a credit voucher no cancellation fee is charged, just the fee for changing a course. A credit voucher can be used for up to three years for a new course booked at the current course prices. After three years the credit voucher expires and any outstanding balance will not be refunded.

Expulsion From A Course
MandaLingua is authorised to expel disruptive participants from its classes. The disruptive participant will first receive a warning. In the case of repeated offence, the disruptive participant will be expelled from the school. Any course fees that have already been paid will not be refunded in cases of expulsion from a course.

Accommodation Agreement

Accommodations
Booked accommodations are available for arriving course participants beginning Saturday at 4 p.m., and must be vacated by departing participants by Saturday at 11 am

Change of Accommodations
A change or cancellation of accommodations must be communicated in writing to MandaLingua at least three weeks before your scheduled arrival. After moving in there is a waiting period of four weeks before a change is possible. In general, a change of accommodations cannot be guaranteed.

Fee for Change of Accommodations
For changes of accommodation or type of accommodation, a surcharge of RMB 700 will be imposed. If the wrong accommodation was assigned to the participant, the change of accommodation is free of charge.

Cancellation of Accommodation
If you cancel your booked accommodation before arrival, you will be refunded according to the following guidelines:

  • Up to 30 days before booking date: 100%
  • From 29 days to 20 days before booking date: 75%
  • From 19 days to 15 days before booking date: 50%
  • Less than 15 days before booking date: 0%
  • At booking date, the accommodation fee will not be refunded
  • The registration fee will not be reimbursed in any case.

Cancellation Fee
In case you cancel your accommodation arrangements, a cancellation fee of 1800 RMB will be charged.

Shanghai,  January 1th, 2017

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